PLEASE READ CAREFULLY. Ensure you take the time to read and understand the conditions of booking set out below prior to booking a tour with us. Once your booking has been confirmed with us, you are obliged to abide by the following terms and conditions. They are as follows:
1. Booking conditions
1.1 All bookings are made with Wild N Happy Group Ltd (us/we).
1.2 By booking an activity/tour with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis.
1.3 The services to be provided are those referred to in your booking confirmation ticket.
1.4 A booking is only secured once full payment is received and Wild N Happy Group Ltd has sent email or written confirmation.
1.5 If we accept your booking we will issue a booking confirmation ticket. A contract will exist between us from the date we issue the booking confirmation ticket.
1.6 It is the responsibility of the client to make sure the activity/tour dates booked are accurate.
1.7 Activity/Tour Requirement: All activity/tours must have a minimum of 6 persons in order to run. See “Changes by Wild N Happy Group Ltd” for information on refunds in case of minimums not being met.
1.8 Dates, itineraries and prices are valid from 01 January 2020 until 31 December 2020. Beyond 31 December 2020 dates, itineraries and prices are indicative only.
2. Activity/Tour requirements
2.1 All participants under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designate will be responsible for the participant under the age of 18 day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
2.2 For the majority of our activity/tours we have no upper age limit though we remind you that our activity/tours can be physically demanding and clients must ensure that they are suitably fit to allow full participation.
2.3 It is the responsibility of the client to ensure that they obtain proper and detailed medical advice at least two months prior to participation for the latest health requirements and recommendations.
3. Pricing and additional charges
3.1 Our activity/tour prices are subject to variable and seasonal pricing, both of which are standard practice within the travel and tourism industry. This means our prices:
3.2 Only one discount code may be used per order.
3.3 Tour add-ons (e.g pre and post night accommodations are exempt from any discount codes or offers).
4.1 The cost of an activity/tour includes:
5.1 The cost of the activity/tour does not include:
6. Optional activities/services
6.1 Optional activities/services not included in the activity/tour price do not form part of the activity/tour or this contract. You accept that any assistance given by the group guide in arranging optional activities/services does not render us liable for them in any way. The contract for the provision of that service will be between the client and activity/service provider.
7. Travel Insurance
8.Cancellation or amendments
8.1 All cancellations must be received in writing to Wild N Happy Group Ltd and confirmed by Wild N Happy Group Ltd.
|Notification Period||Refund Amount|
|30+ Days||Full refund|
|21-29 Days||75% refund|
|15-20 Days||50% refund|
|14 Days or Less||No refund|
8.2 At the discretion of Wild N Happy Group Ltd, clients who cancel 14 or more days in advance will be able to reschedule an activity/tour. Subject to availability.
8.3 Refunds will be calculated from the day the notification of cancellation is received. Refunds are based on the above chart.
8.4 Clients are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees.
8.5 If the client leaves an activity/tour for any reason after it has commenced we are not obliged to make any refunds for unused services. No refund will be made if the client fails to join an activity/tour, join it after its designated departure date, or leave it prior to its completion. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
8.6 We may cancel an activity/tour at any time up to 14 days before departure. We may cancel an activity/tour at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel the activity/tour, the client can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that the client may have incurred as a result of their booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
8.7 If the client wishes to transfer from one activity/tour to another or transfer their booking to a third party, the client must notify us at least 30+ days prior to the proposed departure date. A fee of €35 per person per change may apply (in addition to any charges levied by accommodation, transport or other service providers). If the client notifies us less than 30+ days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the activity/tour, and transfers to another departure can only be made to a departure within the current validity period.
8.8 Amendments to any other arrangements made in conjunction with the activity/tour may incur a €35 administration fee per booking per change. This fee is in addition to any additional charges levied by accommodation, transport or other service providers. No amendments are permitted to the booking within 14 days of departure.
8.9 In regards to any restrictions that are implemented in the future on the given country that you are taking a tour in or on an international level, we have outlined below a variety of flexible options regarding bookings and cancellations. They are as follows:
a. Change booking dates
You’re not locked in. Things can change, and we will allow you to choose a different booking date in case you need to.
b. Choose a different tour
In case your new dates and your previous tour no longer work out, we will let you choose a different tour with us.
c. Receive credit if plans change
If you can’t pick your new dates and tour at the time of cancellation, we will offer you a credit towards a future tour with us.
d. Cancel your tour If you can’t reschedule to a later date then you are able to cancel your tour subject to our Terms & Conditions.
9. Changes by Wild N Happy Group Ltd
9.1 Wild N Happy Group Ltd reserves the right to vary, modify or cancel any itinerary, either partially or fully.
10. Clients Travelling
11. Client responsibilities
12. Limitation of liability
12.1 We will accept liability for the negligence of our staff or agents causing death or physical injury to persons or loss or damage to personal property only to the extent it is obliged under the applicable law. Our obligations, and those of our suppliers providing any service or facility included in an activity/tour, are to take reasonable skill and care to arrange for the provision of such services and facilities. This acceptance of liability is subject to clause c. below.
12.2 In other circumstances we are responsible to you for the proper performance of this contract. This acceptance of liability is subject to clause c. below.
12.3 We shall not be liable for any damage or loss if the failure to carry out the contract is:
12.4 Except in cases involving death, injury or illness, any liability covered under clause b. above is limited to 3 times the price paid. In the case of damaged property the liability is limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all cases the Company specifically excludes all liability for indirect or consequential loss or expense including loss of profits and in all cases our liability will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements.
12.5 Where your activity/tour arrangements involve travel by air, rail or sea, or hotel accommodation, the compensation is limited by the following international conventions respectively: Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention 1974 and Paris Convention 1962. We are to be regarded as having all the benefit of any limitation of right to claim or compensation contained in these or any conventions.
12.6 Our acceptance of liability in clauses a and b above is subject to assignment by you of your rights against any agent, supplier or subcontractor which is in any way responsible for the unsatisfactory arrangements or your death or personal injury.
12.7 Flight Notice, Flight Information and EU Blacklist.
This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim. No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.
Air carrier liability for passengers and their baggage:
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montréal Convention.
13. Complaints by clients
13.1 The Agent shall immediately inform the Principal of any observations or complaints received from customers in respect of the Activity/Tour. This must be put in writing to us within 30 days of the end of the Activity/Tour. The parties hereto shall deal promptly and properly with such complaints.
14. Contract law
14.1 Any dispute arising out of or on connection with the present contract shall be finally settled in accordance with the Courts of the Republic of Ireland only.
14.2 The courts shall apply the provisions contained in this contract and the principles recognized in international trade as applicable to international agency contracts, with the exclusion – subject to article 14.3 hereunder – of national laws. Since the Agent is headquartered in the EEC, the mandatory provisions of the EEC Directive of 18 December 1986 shall also apply.
14.3 The courts shall in any case consider such mandatory provisions of the law of the country where the Agent is established which would be applicable even if the parties submit the agreement to a foreign law. The courts may take the above provisions into account to the extent they embody principles that are universally recognized and provided their application appears reasonable in the context of international trade and/or appear to be relevant for the enforcement of the judgment award.
15. Modifications – Nullity
15.1 In the event that any term or condition contained in this contract is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
15.2 No addition or modification to this contract shall be valid unless made in writing. However, a party may be precluded by his conduct from asserting the invalidity of additions or modifications not made in writing to the extent that the other party has relied on such conduct.
15.3 The nullity of a particular clause of this contract shall not entail the nullity of the whole agreement, unless such clause is to be considered as substantial, i.e. if the clause is of such importance that the parties (or the party to benefit of which such clause is made) would not have entered into the contract if it had known that the clause would not be valid.
16. Photos, Marketing and Web Cookies
16.1 By taking part in our activities/tours the client consents to us using photos and/or videos of the client for advertising and promotional purposes in any medium we choose. The client grants us a permanent, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
16.2 We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We collect information about the client for 2 reasons: firstly, to process their booking and second, to provide them with the best possible service. The personal information requested by the company at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employee and any subcontractors to deliver the activity/tour and in maintaining the company’s high standards of delivery.
18. Revising of terms and conditions
Wild N Happy Group Ltd reserves the right to revise and/or alter these terms and conditions at any period, and it is the client’s responsibility to be familiar with them. The latest terms and conditions can always be found on our website www.wildnhappy.ie and will replace any preceding editions.